Privacy Policy

1. Who We Are

This Privacy Policy applies to Blacksburg Insulation, accessible at blacksburginsulation.com, and any communications you have with us through our website, phone, or email. When we say "we," "us," or "our," we mean Blacksburg Insulation, located at 209 N Main St #217, Blacksburg, VA 24060.

If you have questions about this policy, contact us at hi@blacksburginsulation.com or by phone at (540) 418-8550.

2. Information We Collect

We collect information in two ways: information you give us directly and information collected automatically when you visit our website.

Information You Provide

• Your name, phone number, and email address when you submit a contact or estimate request form
• Your home address or service location when requesting an on-site estimate
• Any details you share about your project or home through our contact form, phone, or email

Information Collected Automatically

• Browser type, operating system, and device information
• Pages visited and time spent on our website
• Referring website or search query that brought you here
• IP address and general geographic location (city or region level)

We use standard web analytics tools (such as Google Analytics) to collect this automatic data. These tools may use cookies - small files stored on your device - to recognize returning visitors.

3. How We Use Your Information

We use the information we collect to:

• Respond to your estimate requests and service inquiries
• Schedule and coordinate on-site visits and project work
• Send you information about your project, including estimates, confirmations, and follow-ups
• Improve our website and understand how visitors use it
• Comply with applicable laws and regulations

We do not sell your personal information to third parties. We do not use your contact information for advertising purposes unrelated to the services you requested.

4. Cookies and Tracking

Our website may use cookies to support basic functionality and analytics. You can configure your browser to refuse cookies or to alert you when cookies are being sent. Note that disabling cookies may affect certain features of the website. We do not use cookies for advertising retargeting or to track you across unrelated websites.

5. How We Share Your Information

We share your information only in the following limited circumstances:

• Service providers: We use third-party tools such as form providers (Tally) and analytics platforms (Google Analytics). These providers process data on our behalf and are bound by their own privacy commitments.
• Legal requirements: We may disclose your information if required to do so by law, court order, or governmental authority.
• Business transfers: If our business is sold or merged, your information may be transferred as part of that transaction. We would notify you before your information is transferred and becomes subject to a different privacy policy.

6. Data Retention

We retain your contact information and project records for as long as needed to provide our services and for a reasonable period afterward for business record-keeping and any warranty or follow-up purposes. Analytics data is retained according to the settings of the analytics platform we use. You may request deletion of your personal data at any time by contacting us directly.

7. Your Rights

Depending on where you live, you may have rights related to your personal data, including:

• The right to access a copy of the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your personal information
• The right to opt out of any marketing communications

To exercise any of these rights, contact us at hi@blacksburginsulation.com. We will respond within 30 days.

8. Children

Our website and services are intended for adults. We do not knowingly collect personal information from children under the age of 13. If you believe a child has submitted information through our website, please contact us and we will delete it promptly.

9. Security

We take reasonable precautions to protect the information you share with us. Our website uses HTTPS encryption. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security of any information transmitted to or stored by us.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of the page. We encourage you to review this page periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

Questions or concerns about this Privacy Policy? Reach out to us directly: